On our blog today, we meet the lovely Mandy Mascarenhas, Manager at our Elmwood Lodge supported housing scheme, and now award nominee!
Mandy has recently been nominated for two prestigious awards: the first as part of the team at Elmwood Lodge nominated for the ‘Health and Social Care’ award at the Charity Today Awards, and for the second she has been shortlisted for the Great British Care Awards 2021 Regional Awards of ‘The Care Home Registered Manager Award’ for the London region.
Voting for the Charity Today Awards for the ‘Health and Social Care’ category starts this Monday 25th October on Twitter, and we are awaiting the results of the Great British Care Awards as we type this.
We chat to Mandy about her role at QVT, and wish her the best of luck in the coming days with her awards!
How long have you been working for QVT, Mandy? I’ve been working for 19 years for QVT.
What is your role and what does it involve?
Registered manager of Elmwood Lodge. My Job role consists of front line work with the residents, supporting them with personal care and medications, cooking, laundry and general day to day living. Then the day to day running of Elmwood Lodge keeping up with legislation and completing relevant documents.
Congratulations on your awards nominations, well deserved! What has been the most challenging aspect of your role throughout the pandemic?
Keeping the staff and resident completely COVID free (an amazing achievement, Mandy!) and keeping up to date with documentation with continuously changing guidelines.
Most rewarding part of your role?
Seeing the progress in the residents after moving into Elmwood Lodge, watching them become independent and happy.
Favourite thing to do with your clients?
Definitely the Kent coastal trips.
Has there been a most memorable moment in your job?
I can’t just choose one: My most memorable moments would be attending the Great British Care awards in a limo with all of my colleagues, taking our residents to Christmas Panto with them all laughing so much throughout and a deaf resident getting up at the end with such a smile and hugging staff because she had enjoyed the visual display so much, and another is all residents sitting on Eastbourne pier with hats having cream teas.