Referral Process

The majority of our referrals are received from the councils where our properties are located.

Lewisham Council: SHIP (Single Homeless Intervention & Prevention)

Croydon Council: SNAP (Support Needs Assessment & Placement Team)

We do also accept self-referrals. To begin this process, please complete the Referral Form (PUARF) and return it to


Referral Criteria:

In order to be considered for a placement at our accommodation, each Client must:

  • Have a connection to Lewisham or Croydon to reside in these boroughs
  • Be single and between 18 and 70 years of age
  • Be able to self-medicate or be willing to work towards self medication
  • Have recourse to public funds
  • Have a mental health issue
  • Be engaged with services or be willing to engage with services to promote physical and mental wellbeing
  • Be willing to work within a Recovery model to optimise independence
  • Be in receipt of one of the following benefits: Employment and Support Allowance, Incapacity Benefit, Income Support or Universal Credit
  • Be eligible for housing benefit
  • Have no rent, service charge or council tax arrears in current accommodation, or have a current repayment plan
  • Have a risk assessment level in relation to staff, other residents and neighbours that is manageable by the service
  • Be willing to work towards maintaining a tenancy within an agreed support plan and to engage with key work staff on a regular basis
  • Be willing and able to share communal areas with other residents amicably

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You can help provide safe, supported housing for a person in South East London living with mental health needs. We work in partnership with our clients to support recovery, increase independence, maximise potential and promote the best possible quality of life.

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