Referral Process

The majority of our referrals are received from the councils where our properties are located.

Lewisham Council: SHIP (Single Homeless Intervention & Prevention)

Croydon Council: SNAP (Support Needs Assessment & Placement Team)

We do also accept self-referrals. To begin this process, please complete the Referral Form (PUARF) and return it to


Referral Criteria:

In order to be considered for a placement at our accommodation, each Client must:

  • Have a connection to Lewisham or Croydon to reside in these boroughs
  • Be single and between 18 and 70 years of age
  • Be able to self-medicate or be willing to work towards self medication
  • Have recourse to public funds
  • Have a mental health issue
  • Be engaged with services or be willing to engage with services to promote physical and mental wellbeing
  • Be willing to work within a Recovery model to optimise independence
  • Be in receipt of one of the following benefits: Employment and Support Allowance, Incapacity Benefit, Income Support or Universal Credit
  • Be eligible for housing benefit
  • Have no rent, service charge or council tax arrears in current accommodation, or have a current repayment plan
  • Have a risk assessment level in relation to staff, other residents and neighbours that is manageable by the service
  • Be willing to work towards maintaining a tenancy within an agreed support plan and to engage with key work staff on a regular basis
  • Be willing and able to share communal areas with other residents amicably