Annual Service Reports For 2023/24
Insights into our complaints data and how it's informing service improvements across the organisation.
Our self-assessment of how we meet the Housing Ombudsman’s Complaint Handling Code.
Our updated approach to managing all types of feedback, including how we handle persistent or unreasonable complaints.
An overview of how our Board is addressing feedback and driving improvements in complaint handling.
A summary of how tenants rated their experience with our housing services over the past year.