Today on the QVT blog we are delighted to have a candid conversation with our CEO, Ingrid Tennessee. With an enormous wealth of experience and a passion for making a difference, Ingrid has been at the forefront of QVT’s mission to create lasting change and make a difference when it comes to supported housing and mental health within the South London area.
In this interview, Ingrid shares her insights into the current challenges facing our charity, and she also opens up about the future she envisions for QVT, highlighting the exciting initiatives and expansion on the horizon, plus gives her advice when it comes to starting a career within the sector.
Hi Ingrid, what are the biggest challenges currently facing QVT, and how are we addressing them?
Post-pandemic challenges, particularly talent recruitment and retention, are pressing. We prioritise hiring individuals aligned with our purpose and values, recognising that attitude often surpasses experience. Our industry demands compassionate, insightful, and solution-focused professionals who understand the changing dynamics of our operating landscape.
The pre-election turbulence added to our hurdles. We now look to the new government for support on issues like high inflation and the lingering effects of the pandemic. The altered life landscape, increased social anxiety, and lost confidence are realities we must navigate.
We face significant procurement and cost of living challenges, with rising costs impacting affordability for our staff and clients and of course increase in the cost of refurbishing our properties to ensure they are of the highest standards. Additionally, the job market’s competitiveness and hybrid working trends mean we must offer attractive conditions to retain top talent.
Impending new housing regulations and national housing standards bring increased scrutiny, especially following high-profile neglect cases. We are committed to meeting these standards to ensure high-quality accommodation and value for money. As socially and mindfully responsible employers we must commit to doing the best for those who place their wellbeing in our hands and for those who we employ .
The mental health support landscape has also changed. There is still a lack of parity between physical and mental health provisions despite the evidence, creating more demands on families, public services, and more specifically, our workforce. We need adequate and meaningful resources to provide timely ‘whole of person’ support, addressing heightened stress and anxiety across the piste, post-pandemic.
Despite these challenges, we see opportunities for growth and diversification. We are an award-winning charity respected by stakeholders and beneficiaries, and this trust allows us to pursue new services and geographical expansion. Our volunteers are invaluable, embodying our values and enhancing our service delivery.
What are you most excited about at the moment, QVT-wise?
I am hugely excited about piloting new services in partnership with councils and other like minded social housing providers, as part of our 10 year strategic intentions.
Our ambitious growth and expansion plans include a new COO who will be joining us soon, positioning QVT for continued strength and sustainability. By staying proactive and attuned to trends and legislation, we are prepared for the future.
What advice would you give to others who are passionate about supporting mental health and considering a career in this field?
Embrace differences and focus on strengths to build a united society. If you are passionate about mental health, pursue it with your heart. The need for our services is immense, and working from a place of genuine care ensures success and fulfilment.
Remember always that self care is the first priority, no matter what field you choose to go into, as is a focus on work life blend . Add to this, compassion and kindness and respect for self and others.
Thanks so much Ingrid! You can read more QVT news and blogs here