In the first of new mini series, we meet member of the Quo Vadis Trust team and get to know them, their roles and their backgrounds a little more. First up is Angela Jommo, our Interim Client Services Manager…
What is your role and what does it involve?
My role title is Interim Client Services Manager and I ‘emerged’ out of retirement in October 2018 to help fill a gap after the previous Operations Manager and Schemes Manager left QVT in the summer. My remit at the time was to support and supervise the Team Leaders, rotate Team Leaders to manage different teams and arrange induction for a new Team Leader for Verdant Lane, review the systems and processes and get them back in place, assist with recruitment, carry out audits, maintain the Care Management System that we had prior to InForm, manage the duty rotas and annual leave to ensure the service to our clients was not affected, ensure we had a robust induction system for new recruits, reviewed policies and updated many, maintained and updated the Emergency Plans. I won’t go on much further with the list of things I was tasked with except to say that although I welcomed the challenges, I was relieved when we finally recruited James Davies into the Head of Operations post! I now work 2 days a week from home and continue with audits, monitoring documentation, preparing investigations, rota and annual leave management, help with reviewing policies, assist with recruitment and anything else that helps to support the very busy job of Head of Operations.
How long have you been at QVT and what was your previous role?
I’ve officially been back since October 2018, though I retired from QVT in July 2017. Prior to what was my ‘2nd’ retirement, I worked full time as a Schemes Manager from about July 2015. I say 2nd retirement because my very long career before was with the NHS, qualifying in general nursing, psychiatric nursing and midwifery, and I retired from a senior management post in a maternity department when it was at Sidcup. I loved being a hands-on midwife! I think I was born to do that!
What working achievement or initiative are you most proud of?
I have to say the one that I am most proud of was when I was practicing as a midwife for Guys & St. Thomas Trust. I led on a very successful women-centred project in a ‘deprived’ area of South London. I have to say that there wasn’t a day that I didn’t wake up and couldn’t wait to get to work and support all the expectant and new mums. I loved it! I led a great team of midwives and we truly helped to make a difference for many women, the majority of them being very vulnerable. I still smile when I think back to it.
Tell us about a project you are working on now which is top of your to-do list?
I have quite a long to do list! I’m still working on getting the systems and processes back in place and auditing. Sounds pretty boring but I find it quite interesting and I know it helps to shape our services and raise our standards, so I do feel that I am doing something worthwhile. It is pretty long and laborious though!
What is your favourite album, film and novel?
I have an eclectic taste in music, so my favourite songs change a lot depending on what I’m doing, but ‘Power of Love’ sung by Jennifer Rush was my late husband and my favourite song and so it always remain mine. I still love all the old Motown, soul and country music though and they will always get me off my seat if I’m at a party! My favourite film is Ghost – I’ve seen it several times and can watch it over and over – it still makes me laugh and cry! I haven’t read a book for ages as I’ve got into watching Netflix on my IPad in bed – some great series on there!
What is your favourite joke (pre-watershed)?
I intend to live forever!
So far, so good…………. Hahahahaha (well I think it’s funny!)
Who would be your dream dinner guests?
My late husband, mum, dad and best friend who have all already gone to heaven. I’d love to catch up with them all and chat about the ‘old days’
What advice would you give your younger self?
‘Marry your husband earlier than you did so you have much more time together’.
What would it surprise people to know about you?
Not much really. I’m quite an open book! I enjoy a little gamble occasionally, I can swear like a trooper if the mood takes me and I have a bowel problem so I feel a bit panicky if I don’t think I’m near enough to a loo!
What is your favourite place?
The bath – watching or playing games on my IPad, glass of wine next to me, telephone in arms reach, soul music in the background and constantly topping up the bath with hot water before it gets cold! BLISS!