Referral Process

The majority of our referrals are received from the councils where our properties are located.

Lewisham Council: SHIP (Single Homeless Intervention & Prevention)
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Croydon Council: SNAP (Support Needs Assessment & Placement Team)
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We do also accept self-referrals. To begin this process, please complete the Referral Form (PUARF) and return it to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Referral Criteria:

 In order to be considered for a placement at our accommodation, each client must:

  • Be single and over 21 years of age
  • Client is able to self-medicate
  • Have recourse to public funds
  • Have a vulnerability which places the person at a disadvantage; whether it is a mental health issue, or other vulnerabilities due to personal circumstances
  • Be engaged with services or be willing to engage with services to promote wellbeing and reaching full potential
  • Willing to be referred and commit to services which will support with mental health issues, abstinence from drug / alcohol misuse/dependence and harm minimisation.
  • Be in receipt of one of the following benefits: Employment and Support Allowance, Incapacity Benefit or Income Support
  • Be eligible for housing benefit
  • Not have service charge arrears in current accommodation
  • Have a risk assessment level in relation to staff, other residents and neighbours that is low or medium
  • Be free of incidents of antisocial behaviour towards staff, other residents and property, for the last twelve months
  • Be able to maintain a clean, healthy and safe home and willing to maintain tidiness at all times
  • Be willing and able to share communal areas with other residents amicably
  • Be willing to engage in maintaining own garden space
  • Be willing to set up a standing order for service charge payments, or pay direct to the finance department located at head office, or pay directly to the designated QVT bank account