Towards the end of 2017, QVT decided they wished to recruit to a new post – that of Recovery Activity & Volunteer Coordinator. This role’s main objective is to deliver a structured group and peer mentor programme, focusing on a Recovery model enabling clients to sustain tenancies, maximise their own wellbeing and contribute to the wider community.

We are delighted that Lucy Cierniak, who was previously the Community Team Leader, was recruited to this role and has now been in post for just over a month. Lucy has a degree in Fine Arts and is very experienced in the delivery of art as therapy.

Locally, Lucy’s role involves helping to deliver the peer mentoring and activities programme across the Lewisham and Croydon. Working in conjunction with managers and staff, she is responsible for supporting the recruitment, training, coordination and support of volunteers and peer mentors who have lived experience of recovery from mental health problems.

Organisationally, she will support the roll out of peer mentor and structured group programme provision across QVT, including staff training and facilitation of the group programme for clients. In addition, she will recruit and support volunteers and the volunteer and student placement programme, and deliver a training and activities programme for clients based on tenancy sustainment, life skills and wellbeing. The activity of the peer mentors and volunteers will be coordinated via one-to-one activity and groups between peer mentors and clients. All peer mentors will attend a monthly meeting where they will share best practice and update on progress. In addition, Lucy will coordinate the volunteers’ support meeting and ensure that issues raised by volunteers are fed back to QVT management. She will identify and respond to training and development needs, planning and implementing an induction training programme for these groups, as well as ongoing continued professional development. Our aim is to eventually have an accredited peer mentor and volunteer programme which will be recruited to and delivered in partnership with the London Boroughs of Lewisham and Croydon. She will also plan and publicise recovery events widely in specific boroughs, services and/or across QVT.

Lucy will build on the effective and excellent working relationships QVT has with Lewisham and Croydon ETE providers and local educational resources to facilitate access for clients and peer mentors.


One of Lucy’s most important duties is to ensure that peer mentors and volunteers are aware of and comply with service policies and procedures for safe working practices for volunteers and clients. This includes making sure that current event risk assessments are in place for all activities.


Having worked for QVT for 13 years, Lucy has an excellent understanding of the issues faced by individuals with mental health issues, and already knows many of our clients. She has good experience of managing complex and difficult situations in relation to the provision of service to a vulnerable client group, an understanding of the principles underlying a quality service, and is customer focused in her approach, with a proven ability to empower and involve service users, as well as an ability to network and work in partnership with statutory and non-statutory specialist agencies in order to establish or improve services for clients.


If you are interested in getting involved in the peer mentor or volunteer programmes, or finding out more about the activities that Lucy is coordinating for QVT clients, please do not hesitate to contact her, either by email on This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 07734 694871.